FAQ

Answers to the most frequently asked questions

What power should I run my light on?

Recommended power & height settings for PRO Series 1000, 2000, 4000

Germination:

Hanging height- 25”-30” (16 hours ON/8 hours OFF)

Power setting- 20%-40%

Seedling:

Hanging height- 25”-30” (16 hours ON/8 hours OFF)

Power setting- 40%-60%

Veg:

Hanging height- 18”-24” (18 hours ON/6 hours OFF)

Power setting- 60%-90%

Flower:

Hanging height- 12”-20” (12 hours ON/12 hours OFF)

Power setting- 90%-100%

Why is the dimmer on my PRO Series light not working?

Make sure both (front and back) ON/OFF switches are ON. The switch on the back of the dimmer box is responsible for dimming and daisy chain functions.

How do I daisy-chain my lights together?

Using the provided RJ14 cord, connect two lights together via the RJ ports. The main (controlling) unit must have the back switch turned ON. The secondary unit/units must have the back switch turned OFF.

Can I daisy-chain SONOFARM lights with Spiderfarmer and Mars Hydro lights?

No. Doing so may damage either light causing it to fail. 

Are your products made in USA?

SonoFarm headquarters and warehouse are located in South Carolina, USA. Our manufacturing is outside of the United States. Manufacturing costs in the US would be doubled or tripled simply because of labor costs and overhead. Our goal is to offer affordable, high-quality products that are backed by our 5-year warranty.

Do you give discounts for bulk orders?

We work with commercial growers and offer discounts on bulk orders. Email us for a quote.

Is the delivery/shipping Free?

Shipments within the continental US are FREE.

What if I need to modify my order?

If your order hasn’t shipped yet, please reach out to us and we will try our best to help correct the issue. Contact Us

Can I change my shipping address?

If your order hasn’t shipped yet, please reach out to us and we will try our best to help correct the issue. Contact Us

Can I get next day delivery?

Yes. We offer overnight delivery for an additional charge. Your rate will be calculated in cart after you fill out your shipping information.

What forms of payment do you accept?

We accept PayPal and credit card payments at this time. We also accept cash on delivery (C.O.D.)

How will I get my refund?

In case of a return, you will receive your refund to the form of payment used at checkout. Refunds may take 2-5 business days to appear in your account.

Why did my order fail to go through?

Make sure your billing information and zip code match your credit card billing information. That is the most common error.

Still have a question?

Please contact us for more information.

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